- I'm not sure which model is right for me. Can you help?
If you have specific fit questions, contact us! We can help guide you through our product offerings and find something that works best for you. The Topo customer service team is available M-F 9am-5pm EST. Call us at (888) 994-9750 or email us at firstname.lastname@example.org.
- I'm interested in inclusive sizing. Do you have a guide for that?
Yes! The size charts located on each of our shoe product pages include sizing equivalent guidelines.
- Do all Topo models fit the same?
All Topos are designed with the same distinctive fit - secure through the heel and mid-foot with a generous toe box. Every model has been designed with a unique function in mind, and as such, may offer a different fit and feel. We would encourage you to check out our style guide for more information on the differences between our models. If you need more information or just prefer to speak to a human, please do not hesitate to call our customer service team at (888) 994-9750.
- Do Topos run “true to size”?
Topos are ergonomically designed to follow the natural shape of the foot - secure through the mid-foot and heel, with plenty of room for the toes to spread. Topos run true to size and we recommend trying your usual athletic shoe size when trying Topos for the first time. In the case you purchase a shoe on our website that doesn’t fit, don't worry, you can go to topoathletic.happyreturns.com within 30 days of your purchase to exchange your order for the right size for free!
- Do you make wide-width models?
We do not currently produce multiple width models, but we love the interest! We hope to expand our offering in the future. For now, all of our women’s shoes are about a D-width in the forefoot and B-width in the midfoot and heel, while our men’s shoes are about an E/EE-width in the forefoot and a D-width in the midfoot and heel.
Purchases made on www.topoathletic.com
We are pretty confident you’ll love the fit of our shoes. But if for any reason you don’t, we will let you try your Topos for a 30 day risk-free trial. If you aren't in love with our roomy toe box and natural fit within the 30 days, you can return your shoes for a refund (original shipping costs will not be refunded). Go ahead, give them a try!
We will also process any exchanges free of charge.
To start your return, please visit topoathletic.happyreturns.com. Your order number begins with ORD and does not include any hyphens (e.g. ORD12345).
You will receive a prepaid shipping label when you process your return request at topoathletic.happyreturns.com. Shipping is FREE for returns and exchanges when using the Topo prepaid label. If you have any difficulties processing your return via topoathletic.happyreturns.com or did not receive the prepaid shipping label, please contact our Customer Service team at email@example.com. In the case that you are not able to use the FedEx prepaid shipping label provided by Topo, you will be responsible for any shipping costs incurred to return the product.
If an item is marked "Final Sale", it cannot be returned or exchanged. Please reach out to our Customer Service team if you are not sure if your order includes a Final Sale item. They will also be able to help you with sizing concerns prior to purchasing.
Purchases made through an authorized dealer
If you did not make your purchase through our website, we are unable to accept your return. But our dealers are good people, so we’re pretty sure if you go back to them they’ll try to make it right.
The nitty gritty
Purchases that are not “Final Sale” are eligible for size exchanges or refunds only within 30 days of purchase. Exchanges between models are not something we can accommodate at this time. Any refunds for returned product purchased on our website will be processed to the original method of payment.
We are really excited to offer you a risk-free opportunity to try our shoes. However, if our Customer Service team determines, in its sole discretion, that this policy is being abused, they can discontinue the policy for identified customers.
Please allow 7-10 days for your refund and/or exchange to be processed. Product must be received by Topo at their warehouse in order for the refund or exchange to be processed. Exchanges and refunds will be issued 1-2 business days after your return is received at our warehouse, and refunds may take 3-5 business days to be credited to your payment method, depending on your bank.
Our goal is to make returns and exchanges as simple as possible. If you have questions, please contact our Customer Service team at firstname.lastname@example.org or (888) 994-9750. Our customer service team is available Monday-Friday, 9:00 a.m. to 5:00 p.m. EST. If you reach out to us outside of business hours, we will get back to you as soon as we can within the following business day.
- Defective product
It doesn’t happen often, but every once in a while, a bad pair of shoes makes its way to you, our consumer. Our bad. If you purchased your shoes on wwww.topoathletic.com, please contact us immediately at email@example.com with the defect information and we’ll work with you to make it right. Please send us a picture of the defect, the 3-letter code on the tongue label and your purchase information (order date or number if you have it).
If you have purchased a defective product through one of our authorized retailers, please contact them for a replacement. If you have any issues with this process, then contact our Customer Service Department at firstname.lastname@example.org or (888) 994-9750.
Please note – sometimes shoes break down after high mileage and usage. If our Customer Service team determines, in its sole discretion, that your issue is just normal wear and tear, a replacement pair will not be sent. Discontinued product may also not be eligible for a replacement pair.
- What are my shipping options?
We currently offer standard ground shipping for US addresses only. All of our shipments ship from our warehouse in Montebello, California. Due to the uncertain shipping climate, we currently do not offer expedited shipping options, but may choose to add these should transit times normalize with our carriers.
- Ground (3-7 business days): $5
- Second Day Air (2 business days): $25 (when available)
- Next Day Air (1 business day): $50 (when available)
Orders received by 2:30 p.m. EST (11:30 a.m. PST) on any business day will be processed the same day. Any orders received after 2:30 p.m. EST (11:30 PST) or on a weekend/holiday, will be processed the following business day.
- Do you ship internationally?
We ship anywhere in the United States. However, we do have a growing base of International distributors as well as select retailers that ship Internationally (REI.com, Gearcoop.com and Backcountry.com).
- Do you ship to FPO/APO/DPO addresses?
Yes, we are happy to ship to service members overseas. Please select United States as your shipping country and the USPS shipping option.
- How do I ship to a destination when thru-hiking?
If shipping to a general delivery address, please select USPS as your shipping provider and ensure that your shipping address is formatted as follows:
[City, State] [Zip Code]-9999
- We encourage all thru-hikers to research delivery in advance to ensure proper delivery to their intended destination. Topo is not responsible for any costs associated with failed deliveries due to carrier delays or improper addressing.
- What happens if my shipment is delayed/lost/mis-delivered by the carrier?
We are sorry to hear that there has been an issue with your shipment in transit. Please reach out to our Customer Service team with your order number and tracking number. While we have no control over shipments once they are in the hands of the carrier, we will open a trace with the carrier directly and work with you to resolve the situation as best we can.
- Can I made edits to my order after I submit it through the website?
We are sorry, but once orders are submitted on our website, they are immediately sent to our warehouse team for packaging. Orders may not be edited/changed/cancelled after the order has been completed.
- Do you have any recommendations for alternate lacing options?
Anyone who has tried Topo Athletic knows that our shoes follow the natural shape of the foot: plenty of room for the toes to spread and a secure mid-foot and heel. If you require additional fit adjustments, alternate lacing allows you to customize to your unique foot type. Check out our recommended lacing options here!
- Do I have to run a certain way in Topos?
All Topo models are designed with little or no heel-to-toe drop. We believe that this encourages proper loading and weight distribution during the gait cycle, resulting in a more natural, efficient stride. This does not mean that you have to change the way you run. However, we believe that all runners can benefit from natural running form, regardless of footwear. This means: running in a way that emphasizes tall posture, loading under your center of gravity, and slightly leaning at the ankles.
Of course there’s more to it than that! That is why we partnered with a premier resource for running form and mechanics called ACU Running. Click the link to check out how ACU-Running could make a serious positive impact on your running! Their page on our website contains videos detailing everything from common running form failures and how to correct them, to detailed instructions on specific exercises that will help you improve your running form.
- Are Topos Vegan?
We do not use any latex or animal products as materials or adhesives for our Vegan models. The Rekovr is our only non-Vegan model, made using an ethically sourced wool/poly blend.
- Are Topos waterproof?
We offer a single waterproof shoe at this time. The Trailventure WP is a waterproof boot created using eVent fabrics. All other Topos are designed to be lightweight and breathable, using airy mesh materials that are not waterproof.
- How do I clean my Topos?
Do not machine wash or dry. Remove insoles and laces and use a damp sponge and mild soap or detergent to remove any mud and dirt. Rinse with warm water and air dry away from direct sunlight or heat sources. Extreme, direct heat can cause bonding agents to fail or materials to lose their functional properties.
- Can I purchase replacement insoles?
We are working on putting insoles on our website for sale! In the meantime, please email email@example.com with your shoe size and US shipping address. We will check our limited stock on hand and do our best to help you out.
- How can I become a dealer?
If you own a brick and mortar running, outdoor, sporting goods, or shoe specialty store and are interested in carrying the Topo line, please send an email with relevant information and store website to firstname.lastname@example.org. A representative in your territory will follow up with more information.
- Does Topo have an ambassador program?
We sure do! Our ambassador program runs during the calendar year, with new ambassadors being selected at the start of the year.
- When and where do I apply to be a Topo Ambassador?
We accept new ambassadors at the beginning of each calendar year. We also have a rolling admissions form for candidates to express their interest in the program. We will reach out to candidates throughout the year with any updates on open positions! Please email email@example.com for more information.
- Who can apply to become a Topo Athletic Ambassador?
Anyone who is a fan of Topo Athletic can apply to be an ambassador. You don’t need to be an elite or professional athlete to apply. We are simply looking for athletes who identify with our company mission, use our shoes regularly as part of their healthy and active lifestyle, and are comfortable with sharing their positive Topo experiences with their broader communities.
- Does Topo Athletic sponsor athletes?
Topo Athletic has had the honor and privilege of signing on our first professional athletes in 2017. If you are a professional athlete with a passion for Topo footwear and your community and would like to be considered for a sponsorship, please send us a note introducing yourself to firstname.lastname@example.org.